Conditions générales de vente "ecommerce"

The offering and the sale of products through our website are monitored by the following Online Terms of Sale.

The website is managed by Spencer Italia S.r.l. a socio unico, Via Provinciale, 12 - 43038 Sala Baganza (PR) - Italy – VAT No. IT01633870348


1.1 The order transmitted through the online forms by the customer represents a request to Spencer Italia S.r.l. a socio unico of conclude a trade contract according to the terms of the contract and in conformity with the Terms of Sale. With the telematic transmission of the order form, the customer accepts the Terms of Sale during the trade with Spencer. Therefore, by transmitting the order form, the customer confirms to know and accept the Terms of Sale and to have received the additional information always available on the website They will not be considered, for the purposes stated in this section, incomplete orders, and / or orders which contain errors.

1.2 After sending the order electronically, the customer will receive an email confirmation containing the same order details (order confirmation). The execution of orders is influenced by the customer full payment of the price, as well as the availability of products in stock. Consequently, the missed payment of the price or the lack of availability of products in stock will cause the automatic termination of the contract, which will be communicated to the customer with an e-mail message, followed by the return of any amounts already paid by the customer.


2.1 Characteristics of the products can be found on the website and described within each product page. The images and colors of products offered online for sale may not exactly correspond to the real ones as a result of improvements and implementations carried out in the meantime (of which Spencer will inform on its website) or due to the particular browser and the Internet monitor used.

2.2 The prices of the products may be subject to change. Prices are with 22% VAT excluded. The effective prices of products are the ones quoted on the website when the customer is ordering the items.

2.3 The minimum of order for purchases on the website amounts to EUR 50,00 (VAT excluded).


3.1 The shipping costs throughout the country (Italy) are included in the prices of products listed on the website

3.2 In case of visible damage to the package, the customer is required to check, at the time of delivery, the product supplied in the presence of the courier, and to accept the "conditional" withdrawal.


4.1 Delivery times may vary depending on the availability of articles in stock, the need to order the requested material, limits for transport and customs. Delivery times vary on average from 5 to 10 working days, unless communication published in the product sheet and / or in the order confirmation.

4.2 Spencer Italia S.r.l. a socio unico shall arrange a single shipment of all goods ordered, as soon as available. In case the customer wishes the partial withdrawal of the order, please contact Spencer Italia S.r.l. a socio unico offices to make a specific request.


5.1 The price of products and their shipping costs can be paid by bank transfer at the INTESA SANPAOLO SPA – AG. DI COLLECCHIO (PR), IBAN: IT35 N 03069 65694 100000001778, with credit card or with PayPal.

5.2 The payment information will never be used by Spencer Italia S.r.l. a socio unico, except for performing the procedures related to the purchase or to issue refunds in the case of any returns, as a result of the right of withdrawal, or if it becomes necessary to prevent or report to police the commission of fraud on


6.1 If you wish to cancel or modify your order, you can do it within 24 hours of your purchase and before the receipt of confirmation of delivery. To cancel your order or change it, you need to write to and specify the reference number and any other relevant information (business name, date of order, etc.) to uniquely identify the order. Then you will receive a confirmation of cancellation / modification of your order and all information relating to the refund of any amounts already paid.


7.1 In accordance with the provisions of the Consumer Code, the customer is entitled to exercise the right of withdrawal from the sales contract in the following ways: a) The request shall be sent to Spencer Italia S.r.l. a socio unico within 14 (fourteen) working days from the receipt of goods; b) Spencer will refund within 30 days from the receipt of returned goods that must be returned (costs to be paid by the Customer) to the following address: Spencer Italia S.r.l. a socio unico Via Petitot, 4 - 43038 Sala Baganza (PR) - Italy. Customer Service e-mail: Our Customer Service: from Monday to Friday from 8.30 to 12.30 and from 14.00 to 18.00.


8.1 Product replacement is possible only if manufacturing defects are proven and if in the terms provided by warranty, which can be consulted online at this link: that must be considered an integral part of these General Conditions.


9.1 The holder of the data collected through this site is Spencer Italia S.r.l. a socio unico, Via Provinciale, 12 - 43038 Sala Baganza (PR) - Italy. It establishes the purposes and methods of treatment independently, as well as on security procedures to be applied to ensure the privacy, integrity and availability of data. Some data must be compulsorily provided to Spencer Italia S.r.l. a socio unico for the improvement of the contract. If you refuse to inform Spencer Italia S.r.l. a socio unico about such data intended as compulsory, it makes impossible in achieving the main purpose of the specific collection and it could, for example, make impossible for Spencer Italia S.r.l. a socio unico to stipulate the contract purchase of products sold on

9.2 Spencer Italia S.r.l. a socio unico stores the personal data of customers only for internal use and in full compliance with the provisions of the Italian Decree no. 196/2003 Code on Personal Data Protection. The personal data will be treated in strict secrecy, and will not be sold or disclosed to third parties for commercial or private aims. This is also applied to e-mail addresses, which will be used exclusively for sending newsletters (information for customers, special offers). In any case you can always request and obtain cancellation of personal information from our database, simply by sending a request via email to


10.1 The General Conditions of Sale are governed by Italian Law and in particular by Legislative Decree No 206 of 6 September 2005 about the Consumer Code, with specific reference to legislation for what concerns contracts and by Legislative Decree No 70 of 9 April 2003 on certain aspects of electronic commerce.

10.2 For what concerns any dispute deriving by these general conditions of sale, it is agreed, according the current law, the jurisdiction of the Foro di Parma.

Lettre d'information Spencer