SPENCER AFTER SALES

KEEP YOUR EQUIPMENT IN GOOD CONDITIONS

Maintaining your equipment fully functioning is essential to minimize serious product failures, ensure the safety of the end user, expand the lifespan of your devices and be compliant with the law.

WHY YOUR EQUIPMENT NEEDS TO BE SERVICED REGULARLY

Underestimating the importance of equipment maintenance may take a toll on your safety and peace of mind. Find out below how planning regular servicing can benefit you:

TO WORK EFFICIENTLY AND MORE SAFELY

By conducting regular product maintenance, you can ensure your equipment continues to work efficiently and safely for both you and the people around you. When products are in good conditions, things get done properly and smoothly.

TO PREVENT SERIOUS PRODUCT BREAKDOWN

Without regular servicing small problems grow over time and can impair the performance of the device. If this happens, there is a greater chance of injury or damage to the patient as a result of product failure. Conduct proper maintenance and reduce these risks.

TO NOT BE LEGALLY RESPONSIBLE FOR DAMAGES

The responsibility for damages caused by the malfunctioning of medical equipment falls entirely on the end user if the devices have not been serviced within the time-frame specificed by the manufacturer or by the manufacturer's authorized centers.

TO SAVE MONEY IN THE LONG TERM

Planning regular servicing will reduce your costs over time. Unplanned and reactive repair and maintenance is always more intrusive and expensive. When an unexpected breakdown occurs, your operations may also be affected by the unavailability of the products under repair.

TO INCREASE YOUR EQUIPMENT DURABILITY

Regular servicing increases the life expectancy of your equipment and ultimately will save you time and money, as it will postpone replacement and spare parts costs. Plan your servicing routine and cut your unexpected expenses.

5 RULES TO GET THE BEST OUT OF YOUR DEVICES

Follow these golden rules to work more safely with your equipment and increase their durability.

CONDUCT YOUR ANNUAL SERVICE

Without regular maintenance, the end user becomes legally responsible for damages to third parties caused by the malfunctioning of the device.

CARRY OUT PREVENTIVE MAINTENANCE

Make sure your products are always in good working conditions through preventive maintenance.

GET IN TOUCH WITH AN AUTHORIZED CENTER

Regular maintenance and servicing can only be carried out by Spencer or an authorized center.

BEWARE OF TESTING CHECKS

If carried out by unathorized dealers, they testing checks will not count as regular product servicing.

ORGANIZE YOUR MAINTENANCE PLAN

Get in touch with us to schedule your maintenance plan. You will save money over time.

BOOK YOUR SERVICE

Contact the closest authorized center to your location and schedule your next service.

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CUSTOMERS USUALLY ASK US

How can I request urgent support?

The best way to request assistance from Spencer is to fill the Request support form, describing in details your issue. The closest Spencer representative will be in touch with you at the earliest opportunities to support you.

Why regular maintenance of your emergency equipment is important?

Well maintained, properly functioning emergency devices are paramount for the safety and wellbeing of patients and EMS workers. Patients lives may depend on it. To keep your medical equipment in good conditions, regular maintenance becomes essential, as it makes critical failure less likely, improves its lifespan and helps you save costs over time. The servicing period of each medical devices is defined by manufacturers: the manufacturer is not responsible for any damage caused by products which did not undergo regular servicing. Find out here how you can benefit from having your equipment in good conditions.

I can't find info about a specific product. Can you help me?

All product info are available on the product page - just type its name on the search bar and launch the search. You can also look for additional resources on this page (e.g. user manuals, technical sheets) or you can contact us directly.

Are Spencer's Class I and Class II medical devices compliant with MDR?

All Spencer's class I medical devices are compliant with the new EU MDR Directive (2017/745). Spencer's class II medical devices will be made compliant by the end of July 2023, as stated by the regulation.

I don't know how to use one of your products. Can you help me?

If you haven't received a user manual along with the product, explore the User manuals page and type the product name on the search bar. If anything is not clear, do not hesitate to contact us and we will be happy to help you.

Where can I find the product code or the serial number of my product?

Product code and serial number (if applicable) is displayed on the product packaging or is attached to the product itself.

Are Spencer's ambulance stretchers 10G tested and certified?

Correct. All Spencer's ambulance stretchers are compliant with the UNI EN 1789:2007 (which define the specifications for emergency vehicles and the medical devices within it) and the UNI EN 1865-1, which identifies the requirements for the design and performance of stretchers and patient handling equipment used in road ambulances. All stretchers are 10G tested and certified.